Digital Lending Guidelines by BookMyLoans

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Last Updated: 17th February 2026

BookMyLoans is committed to transparent, fair, and compliant digital lending facilitation in accordance with regulatory requirements issued by the Reserve Bank of India (RBI) and applicable laws governing Banks and Non-Banking Financial Companies (NBFCs) in India.

This document explains how BookMyLoans operates as a Loan Service Provider (LSP), how offers are presented, how customer data is processed, and your rights as a user.

BookMyLoans acts as a Loan Service Provider (LSP) that helps users explore, compare, and apply for loan products offered by regulated financial institutions such as Banks and NBFCs. BookMyLoans does not lend funds directly (unless explicitly stated).

This policy sets out how digital lending offers are generated, displayed, and processed in compliance with RBI and banking/NBFC norms.

By submitting an application on www.bookmyloans.co.in, you expressly authorize BookMyLoans and our partner lenders to contact you via Phone/SMS/Email/WhatsApp for:

• Loan offer updates
   
• Service communications
   
• KYC/verification purposes
   
• Promotional communication (if consented)
   

Even if your number is registered under DND/DNC, you agree to receive communications specifically related to loan processing and service delivery.

You may opt out of promotional messages at any time by writing to:

📧 support@bookmyloans.co.in

We collect information necessary to process your loan application:

• Name, email, mobile number, city
   
• Financial details (income, employment)
   
• Identity and address proof details
   
• Loan/product preferences
   

Your information is used to:

• Validate identity (with OTPs, document verification)
   
• Match you with eligible lenders
   
• Submit application to lenders with your consent
   
• Provide customer service support
   

Data is only shared with lenders, credit bureaus, regulatory authorities, or service partners to fulfill legitimate business purposes and as per your consent.

You have the right to:

✔ Provide or restrict consent for specific data usage
✔ Withdraw consent at any time
✔ Request correction of inaccurate data
✔ Request data deletion (“Right to be Forgotten”)
✔ Restrict data sharing with third parties

To exercise any of these rights, please contact us at:

📧 support@bookmyloans.co.in

Please note that withdrawal of consent may limit our ability to offer certain services.

BookMyLoans follows a structured and compliant mechanism to evaluate and display loan offers:

When you apply, your details are matched against each lender’s eligibility criteria, which may include:

• Income
   
• Age
   
• Location
   
• Credit score
   
• Product tenure requirements
   

Eligible offers are presented transparently with key details:

• Eligible loan amount
   
• Interest rates
   
• Processing fees
   
• Estimated EMIs
   
• Tenure options
   
• Mandatory disclosures (Key Fact Statement)
   

Offers are personalized based on your profile, and you will be asked to give explicit consent before sharing your data with a lender.

Loan offers are displayed based on a consistent logic such as:

• Higher eligible loan amount
   
• Competitive interest rates
   
• Transparent cost to customer
   
• Regulatory compliance
   

Non-eligible lenders are listed separately.

Before proceeding with any loan application, you will receive:

✔ Key Fact Statement (KFS)
✔ Interest rates and processing charges
✔ Prepayment/foreclosure charges
✔ Penalty/late payment charges

These disclosures are mandated by RBI and must be provided by the lending institution before execution of a loan contract.

BookMyLoans implements industry-standard safeguards to protect your data:

• Encryption of data in transit and at rest
   
• Firewall-protected secure servers
   
• TLS-secured APIs
   
• Strict access control
   

Data is stored securely on servers located in India and retained as per regulatory requirements.

We do not store payment card information on our servers.

We do not sell your personal information.

We may share your data with:

• Partner lenders (Banks/NBFCs)
   
• Credit Information Companies (CICs)
   
• Payment processors
   
• Service providers and compliance auditors
   

All third parties must comply with applicable data protection laws and contractual confidentiality obligations.

BookMyLoans acts solely as a facilitator between you and the lender. BookMyLoans does not:

• Guarantee loan approval or sanction
   
• Set interest rates or charges
   
• Influence lender decisions
   

Interaction with lenders is at your own risk once data is shared with your consent.

If you have a complaint:

📧 support@bookmyloans.co.in
Timelines: 10 business days

📧 grievance@bookmyloans.co.in

If unresolved within 30 days, you may approach:

🔗 RBI Complaint Management System: https://cms.rbi.org.in/
🔗 Sachet Portal: https://sachet.rbi.org.in/

BookMyLoans complies with:

• RBI Digital Lending Guidelines
   
• Information Technology Act, 2000
   
• Indian Contract Act
   
• Applicable banking & NBFC regulatory norms
   

All data storage, processing, and disclosures are aligned with Indian law.

BookMyLoans may update these guidelines from time to time. You will be notified of material changes on this page.

For queries related to Digital Lending Guidelines & Disclosures:

📧 support@bookmyloans.co.in
📍 BookMyLoans Head Office
[Insert Full Address]