BookMyLoans Privacy Policy

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At BookMyLoans, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, process, store, and protect your information when you access our website and services.

By registering on our website, you consent to the collection and use of your information as described below.

By registering on BookMyLoans, you authorize us and our associate partners (including banks, NBFCs, financial institutions, and service providers) to contact you regarding:

• Loan products and financial services
   
• Promotional offers
   
• Service-related updates
   
• Third-party partner offers
   

You expressly authorize us to contact you via call, SMS, WhatsApp, email, or other communication channels, even if your number is registered under DND (Do Not Disturb) or DNC (Do Not Call) registry.

When you register or apply for a financial product, we may collect:

• Full Name
   
• Email Address
   
• Mobile Number
   
• City/Location
   
• Financial details required for loan processing
   
• Product preferences
   
• Identity and address proof documents (as required by lenders)
   

Once registered, you become a prospect/customer of BookMyLoans.

We may also collect:

• IP address
   
• Browser type and device information
   
• Website usage data
   
• Cookies for technical and analytics purposes
   

We do not collect or store biometric information (such as fingerprints, facial recognition, iris scans, or voice patterns).

By registering, you agree to receive:

• SMS alerts
   
• Email notifications
   
• Transaction updates
   
• Promotional communication
   

If you wish to stop receiving SMS/email alerts, you may send a written request to our customer support email along with your registered mobile number. Your number will be removed from promotional communication lists within a reasonable timeframe.

We do not sell or rent your personal information.

We may share your information only in the following cases:

1. With banks, NBFCs, or financial institutions to process your loan/application request.
    
2. With service providers who assist us in operating our business.
    
3. With affiliates or successor entities in case of merger, acquisition, or restructuring.
    
4. When required by law, regulatory authorities, courts, or law enforcement agencies.
    
5. To prevent fraud, illegal activities, or threats to our platform or users.
    

All disclosures are made on a need-to-know basis and under strict confidentiality obligations.

We process your Personal Data based on:

• Your explicit consent
   
• Contractual necessity (loan processing)
   
• Legal compliance requirements
   
• Legitimate business interests
   

You may withdraw consent at any time by submitting a written request. However, withdrawal may result in discontinuation of services if processing is necessary for service delivery.

You have the right to:

• Provide or deny consent for specific data usage
   
• Restrict disclosure to third parties
   
• Withdraw previously granted consent
   
• Request deletion (“Right to be Forgotten”)
   
• Seek correction of inaccurate information
   

Requests can be made via written communication to our support team.

We implement reasonable physical, technical, and organizational safeguards including:

• Secure firewall-protected servers
   
• Password-protected access controls
   
• End-to-end encryption of transmitted data
   
• TLS-based secure API communication
   
• Restricted employee access to sensitive information
   
• Secure system architecture isolating customer data
   

We do not store card or payment details on our servers.

While we use commercially acceptable safeguards, no online transmission method is 100% secure. By using our services, you acknowledge this inherent risk.

Customer data is retained only as long as necessary for:

• Loan processing
   
• Regulatory compliance
   
• Legal obligations
   

As per our internal retention policy, customer data may be securely deleted after six months from the date of consent unless retention is legally required.

All storage, usage, and transmission of information comply with:

• Information Technology Act, 2000
   
• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
   
• Other applicable Indian laws and data protection regulations
   

We may use third-party advertising partners. These partners may use non-personal browsing data (excluding your name, phone number, or email) to show relevant advertisements.

We do not knowingly collect personal information from individuals below 18 years of age.

We may disclose personal information to:

• Government authorities
   
• Regulatory bodies
   
• Courts
   
• Law enforcement agencies
   

Such disclosure will occur only:

1. Upon verification of a valid legal request
    
2. After internal compliance review
    
3. Limited to minimum necessary information
    

We may update this Privacy Policy periodically. Any material changes will be posted on this page. Continued use of our website after updates constitutes acceptance of the revised policy.

For privacy-related queries, consent withdrawal, or data deletion requests, please contact:

BookMyLoans
Customer Support Team
Email: support@bookmyloans.co.in